Implemented and customized Dynamics 365 CRM solution to meet the specific business requirements
Key Contributions:
-Conducted a requirement gathering and analysis to understand the business processes of the organisation.
-Configured entities, fields, and forms to meet the requirements.
-Developed custom workflows, plugins, and business process flows using C# and the Dynamics 365 SDK.
-Implemented integration with external systems using Azure Functions and the Common Data Service.
-Conducted training sessions for end-users to ensure a smooth transition to the new system.
Technologies Used: Dynamics 365, C#, Azure Functions, Common Data Service