Candidate
#001382
Dynamics CRM-Functional Consultant
5.0
years
Experience
CRM (CE)
Module
Industry -
ERP (Enterprise Resource Planning)
Skills & Expertise
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About
Projects
Project 1
Microsoft Dynamics 365 CRM Functional Consultant
Mar 6, 2020
-
Jun 1, 2022
Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM
-Architect / design CRM system, related customizations, and portals
-Participates in every aspect of the implementation from analyzing the customers’ business requirements from configuring Microsoft Dynamics CRM application to meet the customers’ needs, to testing support and cut over support for go-live
-Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, and Financial Services Sector
-Understand business requirements and translate them into functional requirements
-Verify that the application matches requirements and ensure the application meets end user expectations
-Document business requirements and facilitate requirement sign-off with appropriate business stakeholders
-Provide in-depth knowledge of Microsoft Dynamics CRM
Certificates
Exam PL-900: Microsoft Power Platform Fundamentals
Microsoft Power Platform
Business User
Issued:
May 21, 2022
Validity:
- No Expiration
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Dynamics 365
Business Owner
Issued:
May 5, 2022
Validity:
- No Expiration
Experience
Microsoft Dynamics 365 CRM Functional Consultant
Company 1
Jul 1, 2018
-
Present
6 year, 5 months
-Communicate designs to business, development, testing, and training teams
-Provide insight into designs, verify test conditions, and assist with User Acceptance Testing and Demonstrations
-Manage defect triage and management activities during internal and external testing events
-Plan and perform quality reviews of project deliverables prior to release
-Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
-Perform special technology projects and initiatives as assigned
Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM
-Architect / design CRM system, related customizations, and portals
-Participates in every aspect of the implementation from analyzing the customers’ business requirements from configuring Microsoft Dynamics CRM application to meet the customers’ needs, to testing support and cut over support for go-live
