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Candidate 

#001382

Dynamics CRM-Functional Consultant

5.0

years

Experience

CRM (CE)

Module

$

23

/hr

Hourly Rate

Industry -

ERP (Enterprise Resource Planning)

Skills & Expertise

Power BI Migration CRM CRM Customer Service Power Apps

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About

Projects

Project 1

Microsoft Dynamics 365 CRM Functional Consultant

Mar 6, 2020

-

Jun 1, 2022

Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM
-Architect / design CRM system, related customizations, and portals
-Participates in every aspect of the implementation from analyzing the customers’ business requirements from configuring Microsoft Dynamics CRM application to meet the customers’ needs, to testing support and cut over support for go-live
-Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, and Financial Services Sector
-Understand business requirements and translate them into functional requirements
-Verify that the application matches requirements and ensure the application meets end user expectations
-Document business requirements and facilitate requirement sign-off with appropriate business stakeholders
-Provide in-depth knowledge of Microsoft Dynamics CRM

Certificates

Exam PL-900: Microsoft Power Platform Fundamentals

Microsoft Power Platform

Business User

Issued:

May 21, 2022

Validity:

- No Expiration

MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Dynamics 365

Business Owner

Issued:

May 5, 2022

Validity:

- No Expiration

Experience

Microsoft Dynamics 365 CRM Functional Consultant

Company 1

Jul 1, 2018

-

Present

5 year, 10 months

-Communicate designs to business, development, testing, and training teams
-Provide insight into designs, verify test conditions, and assist with User Acceptance Testing and Demonstrations
-Manage defect triage and management activities during internal and external testing events
-Plan and perform quality reviews of project deliverables prior to release
-Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
-Perform special technology projects and initiatives as assigned
Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM
-Architect / design CRM system, related customizations, and portals
-Participates in every aspect of the implementation from analyzing the customers’ business requirements from configuring Microsoft Dynamics CRM application to meet the customers’ needs, to testing support and cut over support for go-live

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