Candidate
#001540
Dynamics CRM-Functional Consultant
5.0
years
Experience
CRM (CE)
Module
Industry -
Technology
Skills & Expertise
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About
I am a D365 functional consultant with 5 years of experience working in the field. My expertise lies in system configuration, requirements gathering, testing, and training. I have led successful projects for a variety of clients, including improving business processes and implementing new features. As a consultant, I prioritize continuous learning and staying up-to-date with the latest trends and technologies. I am also highly skilled in communication and collaboration, working effectively with cross-functional teams and building strong relationships with clients
Projects
Project 2
DYNAMICS CRM TECHNICAL SUPPORT ENGINEER
Oct 5, 2021
-
Feb 17, 2022
Project 1
DYNAMICS CRM TECHNICAL SUPPORT ENGINEER
Oct 1, 2021
-
Jan 1, 2022
Certificates
AZ-900: Microsoft Azure Fundamentals
Azure
Administrator
Issued:
May 20, 2022
Validity:
- No Expiration
PL-100: Microsoft Power Platform App Maker
Office
Business Analyst
Issued:
May 20, 2022
Validity:
- No Expiration
SC-900: Microsoft Security, Compliance, and Identity Fundamentals
Azure
Business User
Issued:
May 20, 2022
Validity:
- No Expiration
DP-900: Microsoft Azure Data Fundamentals
Azure
Database Administrator
Issued:
May 20, 2022
Validity:
- No Expiration
MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
Dynamics 365
Business Owner
Issued:
May 20, 2022
Validity:
- No Expiration
Experience
Cloud Engineer
Company 3
Jun 1, 2019
-
Oct 1, 2021
2 year, 4 months
Performed advanced engineering in configuration, management, and deployment of cloud environments.
Built and maintained network infrastructure consisting of windows, Linux, and Virtual products.
Managed and monitored installed systems for the highest level of availability.
Monitored costs and optimized cloud deployment expenses against business needs
CRM FUNCTIONAL CONSULTANT
Company 2
Sep 1, 2019
-
Nov 1, 2021
2 year, 2 months
Worked on various full life cycle implementations as a Dynamics CRM administrator.
Customized complex applications on the Microsoft Dynamics CRM platform. Good knowledge of OOB functionality of MS Dynamics CRM sales and Service.
Designed the solution flowcharts for the understanding of client and team of over 450 members.
Configured security roles, business units, teams, field security profiles, callouts to CRM API, and CRM plugins.
DYNAMICS CRM TECHNICAL SUPPORT ENGINEER
Company 1
Sep 1, 2021
-
Present
3 year, 3 months
Acting as a Microsoft senior Support Engineer for Dynamics 365 CRM online and On-premises, offering support to enterprise customers across the EMEA region (Europe, Middle East, Africa).
Applying knowledge of application components using query tools like Kusto and Jarvis to run queries and check for mitigation or code defect in the business environment to enable businesses to meet their objectives.
Developing problems improved operations and provided exceptional service, providing timely updates and resolution according to SLA which resulted in 5-star ratings, and 100% customers satisfaction.
