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Candidate 

#001540

Dynamics CRM-Functional Consultant

5.0

years

Experience

CRM (CE)

Module

$

28

/hr

Hourly Rate

Industry -

Technology

Skills & Expertise

Azure SQL Server integration services Migration CRM CRM

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About

I am a D365 functional consultant with 5 years of experience working in the field. My expertise lies in system configuration, requirements gathering, testing, and training. I have led successful projects for a variety of clients, including improving business processes and implementing new features. As a consultant, I prioritize continuous learning and staying up-to-date with the latest trends and technologies. I am also highly skilled in communication and collaboration, working effectively with cross-functional teams and building strong relationships with clients

Projects

Project 2

DYNAMICS CRM TECHNICAL SUPPORT ENGINEER

Oct 5, 2021

-

Feb 17, 2022

Project 1

DYNAMICS CRM TECHNICAL SUPPORT ENGINEER

Oct 1, 2021

-

Jan 1, 2022

Certificates

AZ-900: Microsoft Azure Fundamentals

Azure

Administrator

Issued:

May 20, 2022

Validity:

- No Expiration

PL-100: Microsoft Power Platform App Maker

Office

Business Analyst

Issued:

May 20, 2022

Validity:

- No Expiration

SC-900: Microsoft Security, Compliance, and Identity Fundamentals

Azure

Business User

Issued:

May 20, 2022

Validity:

- No Expiration

DP-900: Microsoft Azure Data Fundamentals

Azure

Database Administrator

Issued:

May 20, 2022

Validity:

- No Expiration

MB-920: Microsoft Dynamics 365 Fundamentals (ERP)

Dynamics 365

Business Owner

Issued:

May 20, 2022

Validity:

- No Expiration

Experience

Cloud Engineer

Company 3

Jun 1, 2019

-

Oct 1, 2021

2 year, 4 months

Performed advanced engineering in configuration, management, and deployment of cloud environments.
Built and maintained network infrastructure consisting of windows, Linux, and Virtual products.
Managed and monitored installed systems for the highest level of availability.
Monitored costs and optimized cloud deployment expenses against business needs

CRM FUNCTIONAL CONSULTANT

Company 2

Sep 1, 2019

-

Nov 1, 2021

2 year, 2 months

Worked on various full life cycle implementations as a Dynamics CRM administrator.
Customized complex applications on the Microsoft Dynamics CRM platform. Good knowledge of OOB functionality of MS Dynamics CRM sales and Service.
Designed the solution flowcharts for the understanding of client and team of over 450 members.
Configured security roles, business units, teams, field security profiles, callouts to CRM API, and CRM plugins.

DYNAMICS CRM TECHNICAL SUPPORT ENGINEER

Company 1

Sep 1, 2021

-

Present

2 year, 8 months

Acting as a Microsoft senior Support Engineer for Dynamics 365 CRM online and On-premises, offering support to enterprise customers across the EMEA region (Europe, Middle East, Africa).
Applying knowledge of application components using query tools like Kusto and Jarvis to run queries and check for mitigation or code defect in the business environment to enable businesses to meet their objectives.
Developing problems improved operations and provided exceptional service, providing timely updates and resolution according to SLA which resulted in 5-star ratings, and 100% customers satisfaction.

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