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Candidate 

#000177

Dynamics CRM-Technical Consultant

10.0

years

Experience

CRM (CE)

Module

$

18

/hr

Hourly Rate

Industry -

Retail & Consumer Goods

Skills & Expertise

Canvas apps CRM Customer Service Power Apps

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About

Projects

Project 8

Senior Systems Engineer

May 8, 2013

-

Mar 1, 2017

Development and maintenance of SPO portal & dashboard that encompassed work flow, analytics and
reporting related to strategic, financial and operational aspects of the large unit, a system to enable effective
decision making by the leadership both on strategic as well as operational aspects

Project 7

Technology Analyst

Jan 4, 2018

-

Aug 31, 2019

MS Dynamics 365 Implementation for a Leading US provider of OEM (Original Equipment Manufacturer)
service and repair information. Responsibilities included Design & Development, Deployments of Dynamics
CRM related to Workflows, HTML and JavaScript Web resources, Customizations, Ribbon Customizations,
Data Migration from legacy system to CRM using Scribe Insight.

Project 6

Technology Consultant

Sep 1, 2018

-

Mar 18, 2019

Patient Management Portal using MVC5, Bootstrap and Dynamics CRM. Responsibilities included : Design
& Development. Implemented MVC portal functionality for Patient Registration. The functionalities
involved getting patient data and treatment related details from Dynamics CRM, creating and updating
records for the patient, treatment and other related entities in CRM from the MVC application frontend,
Validating the fields using Fluent Validations. Source code management using Git

Project 5

Technical Consulatnt

Aug 27, 2019

-

May 8, 2021

Implementaton of Dynamics 365 as a system of record and engagement for management of cases for
HPEFS Customers and Partners. Having several entry points to D365 CE including integration with existing
HPEFS Portals (Partner Connection and Customer Portal) and an external D365 CE Case Management for
HPEFS Partners and Customers. Responsibilities included: Leading a team of 3, Creation of Microsoft
Azure Logic Apps for integrating Dynamics CE and external systems, bulk data migration from Azure SQL
Database to Dynamics CE. Creation of Azure APIs for the logic apps and implementation of error handling
and security for the APIs. Deployment of Azure resources using ARM Templates to different Resource
Group.

Project 4

Technical Consultant

Aug 27, 2019

-

May 8, 2021

Offender360 product using Dynamics 365 On Premise & Online. The project deals with initial arrest of an
offender, through the steps of booking, into housing to release. Responsibilities included: Plugin
development, Web resources, Workflows, Ribbon Customizations and CRM Customizations. Using North52
formulas solution for CRM customizations, Fit-Gap Analysis, PowerApps Portals, Configuring Azure AD
B2C for portal authentication, creating/modifying HTML and JavaScript Webresources, working on Model
driven apps.

Project 3

Technical Lead

Aug 8, 2021

-

Present

MVC -customer portal was using WS-Trust authentication for integrating with business central to call the
Codeunit procedures, was involved in modifying the existing code to use the OAuth authentication,
debugging the APIs using postman and fixing the issues found. Small project completed in a week. The
customer was very happy with our work.
Handled all the MVC application changes myself with a team that worked on Business central Codeunit
changes.

Project 2

Technical App

Jul 8, 2021

-

Present

Quality control App: Involved in the implementation life cycle of a canvas app as a lead with a
team of 2 developers for the same customer. The app had multiple screens and functionalities such
as Timer control, multiple images upload and retrieval to/from Azure blob storage, download all the
images for a record with a single link click as a zip file, generating a pdf with all the information
captured and send email to the stakeholders.

Canvas apps, power automate, Azure blob storage, Dataverse,SharePoint

Project 1

Technical Lead

Jul 8, 2021

-

Present

Customer is a B2B supplier of promotional products with its main operations in South Africa. They have
more than 6000 resellers whose requests and complaints had to be managed and streamlined in the existing
CRM system. Responsibilities included: Streamline the sales process for agents to capture reseller requests
and progress them through the sales cycle, Service customer complaints through the Customer service
module, Automatic record creation, routing, and skill-based assignment capabilities and Advanced SLA
management capabilities to capture email communication between agents and customers; trigger next SLA
based on success and failure scenarios and Get response integration with CRM for Contact creation.
creating/modifying HTML and JavaScript Web resources, workflows, Plugins, custom workflows, working
on Model driven apps.
Tools Used: D365 Customer Service, Power Automate, Get Response, Dynamics 365 Customer Voice
Surveys, Canvas apps, model driven apps, XrmToolBox

Certificates

PL-100: Microsoft Power Platform App Maker

Office

Business Analyst

Issued:

Jan 14, 2022

Validity:

- Expires: 14 Mar 2023

MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Dynamics 365

Functional Consultant

Issued:

Jul 28, 2022

Validity:

- Expires: 29 Jul 2023

Experience

Technical Lead

Company 3

Jul 1, 2021

-

Present

2 year, 10 months

Customer is a B2B supplier of promotional products with its main operations in South Africa. They have
more than 6000 resellers whose requests and complaints had to be managed and streamlined in the existing
CRM system. Responsibilities included: Streamline the sales process for agents to capture reseller requests
and progress them through the sales cycle, Service customer complaints through the Customer service
module, Automatic record creation, routing, and skill-based assignment capabilities and Advanced SLA
management capabilities to capture email communication between agents and customers; trigger next SLA
based on success and failure scenarios and Get response integration with CRM for Contact creation.
creating/modifying HTML and JavaScript Web resources, workflows, Plugins, custom workflows, working
on Model driven apps.
SKILL SUMMARY

Technology Consultant

Company 2

Aug 1, 2019

-

May 1, 2021

1 year, 9 months

Projects :
Offender360 product using Dynamics 365 On Premise & Online. The project deals with initial arrest of an
offender, through the steps of booking, into housing to release

Implementation of Dynamics 365 as a system of record and engagement for management of cases for
HPEFS Customers and Partners. Having several entry points to D365 CE including integration with existing
HPEFS Portals (Partner Connection and Customer Portal) and an external D365 CE Case Management for
HPEFS Partners and Customers

Estimating model automation from excel to MS Project using VBA macro

Responsibilities included: Plugin
development, Web resources, Workflows, Ribbon Customizations and CRM Customizations. Using North52
formulas solution for CRM customizations, Fit-Gap Analysis, PowerApps Portals, Configuring Azure AD
B2C for portal authentication, creating/modifying HTML and JavaScript Web resource, working on Model
driven apps


Technology Analyst

Company 1

Jul 1, 2012

-

Mar 1, 2019

6 year, 8 months


Patient Management Portal using MVC5, Bootstrap and Dynamics CRM

MS Dynamics 365 Implementation for a Leading US provider of OEM (Original Equipment Manufacturer)
service and repair information

Full stack web development to manage the internal Dashboards for Infosys reports generation tools for
various verticals across Infosys.

Responsibilities included Design & Development, Deployments of Dynamics
CRM related to Workflows, HTML and JavaScript Web resources, Customizations, Ribbon Customizations,
Data Migration from legacy system to CRM using Scribe Insight.

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