Dynamics CRM-Technical Consultant

• Developed some financial features such as payment made through electronic fund transfer, credit card etc. which will further integrated with Finance and Operations through Dual Write
• Designed bidirectional integration between CRM and legacy system (i.e. iMIS) using Power Automate
to sync data of product, invoice, bank transaction, and reconciled transaction
• Generated certificates for members based on the member’s type using word template
• Written some customized routing rules to route the case to respective user based on the minimum number of cases available
• Actively involved in Requirement Analysis, Feasibility Study, Technical Architecture, Implementation, Testing, and Support

• Designed Power Apps Portal to generate sales quotations into CRM for customers as per the business requirements
• Made customisations related to product configuration in MS Dynamics CRM from Finance and
Operations using JavaScript and Custom API
• Actively involved in all phases of Software Development Life Cycle: Analysis, Feasibility Study, Design, Coding, Implementation, Testing, Maintenance and Support

• Developed Power Automate Flows, CRM customisations to manage information regarding
membership as well as sales orders in the customer engagement system
• Sync data bidirectionally in between Finance & Operations and Customer Engagement using Dual
Write integration