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Candidate 

#004659

Dynamics CRM-Technical Consultant

11.0

years

Experience

CRM (CE)

Module

Industry -

ERP (Enterprise Resource Planning)

Skills & Expertise

Coding CRM Power Apps

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About

I'm passionate about helping businesses leverage the power of Microsoft Dynamics 365, with 11 of experience
I have good working experience on CRM customization, Plugins , JavaScript, Html, JQuery, Workflows, Power Automate, Azure functions, PCF.

Projects

Project 3

Tech Lead

Jun 7, 2017

-

Mar 3, 2022

Department of Citywide Administrative Services(DCAS) administers civilservice.
examination to procure qualifies candidates for the various city government services.
DCAS releases a legal NOE document with all necessary details of the exam including
filing fee, exam date, responsibilities etc.
Currently DACS has a word perfect based standalone macro system to generate NOE
draft. The current process flow is completely manual except the use of SPSS software
for the analysis of results received from the survey sessions.
DCAS wantsto automate the NOE document generation process to reduce the
manual, cycle time, and inaccurate data entry. This would also improve the
technology upgrade, process tracking, and process time.

Project 3

Tech Lead

Jun 7, 2017

-

Mar 3, 2022

Department of Citywide Administrative Services(DCAS) administers civilservice.
examination to procure qualifies candidates for the various city government services.
DCAS releases a legal NOE document with all necessary details of the exam including
filing fee, exam date, responsibilities etc.
Currently DACS has a word perfect based standalone macro system to generate NOE
draft. The current process flow is completely manual except the use of SPSS software
for the analysis of results received from the survey sessions.
DCAS wantsto automate the NOE document generation process to reduce the
manual, cycle time, and inaccurate data entry. This would also improve the
technology upgrade, process tracking, and process time.

Project 2

Tech Lead

Feb 4, 2021

-

Mar 3, 2022

Warehouse Management System builtfortechnology upgrading of Logistics and
Central Storehouse Management (LCSH) of DCAS. LCSH is responsible for
procurement, maintaining inventory, incoming orders(agency requisitions),
fulfillment, shipping and delivery. Integrated system will enable.
o Real-time tracking of inventory, predictive re-stocking,streamlined
sales orders, reduced turnaround time and insights to make
informed decisions.
o Integrate and support for hardware devices such asiPhone, barcode
scanner and Wi-Fi label printers.
o Efficiency in warehouse operations and reduced cycle time for Put
away, pick and pack, optimized routes for shipping and e-sign
acknowledgement upon delivery.
o Track and manage warehouse layout, equipment, and infrastructure

Project 2

Tech Lead

Feb 4, 2021

-

Mar 3, 2022

Warehouse Management System builtfortechnology upgrading of Logistics and
Central Storehouse Management (LCSH) of DCAS. LCSH is responsible for
procurement, maintaining inventory, incoming orders(agency requisitions),
fulfillment, shipping and delivery. Integrated system will enable.
o Real-time tracking of inventory, predictive re-stocking,streamlined
sales orders, reduced turnaround time and insights to make
informed decisions.
o Integrate and support for hardware devices such asiPhone, barcode
scanner and Wi-Fi label printers.
o Efficiency in warehouse operations and reduced cycle time for Put
away, pick and pack, optimized routes for shipping and e-sign
acknowledgement upon delivery.
o Track and manage warehouse layout, equipment, and infrastructure

Project 1

Tech Lead

Jun 1, 2022

-

May 23, 2024

The Agent Management (AM) app is a DfM Model Driven Power App that will provide
admins the ability to add new DfM users and manage user's security permissions and
profile. The 130+ user role sets used in Service Desk was reduced down to 10 security
roles in DfM, which will reduce the risk of security permission errors
o Create an Agent Management Tool that will configure users for access
to DfM tenant.
o When a user is added to DfM the user will also be added to
OneProfile.
o The tool will onboard a user, grant Dynamics 365 and Exchange
licenses, provide DTM access, create an exchange mailbox and assign
a BU and security role.
o It will provide password reset and bulk agent import configuration.
o Configuring a user to have a JIT Approver Group will trigger a manual
JIT approval process for that user.
o Nominating user to Restricted accessteam will nominate the user to
HR groups.
o Supported in migrating data from DfM to CORP tenant.

Project 1

Tech Lead

Jun 1, 2022

-

May 23, 2024

The Agent Management (AM) app is a DfM Model Driven Power App that will provide
admins the ability to add new DfM users and manage user's security permissions and
profile. The 130+ user role sets used in Service Desk was reduced down to 10 security
roles in DfM, which will reduce the risk of security permission errors
o Create an Agent Management Tool that will configure users for access
to DfM tenant.
o When a user is added to DfM the user will also be added to
OneProfile.
o The tool will onboard a user, grant Dynamics 365 and Exchange
licenses, provide DTM access, create an exchange mailbox and assign
a BU and security role.
o It will provide password reset and bulk agent import configuration.
o Configuring a user to have a JIT Approver Group will trigger a manual
JIT approval process for that user.
o Nominating user to Restricted accessteam will nominate the user to
HR groups.
o Supported in migrating data from DfM to CORP tenant.

Certificates

MB-200: Microsoft Power Platform + Dynamics 365 Core

Dynamics 365

Functional Consultant

Issued:

Oct 16, 2020

Validity:

- Expires: 16 Oct 2021

PL-200: Microsoft Power Platform Functional Consultant

Microsoft Power Platform

Business Analyst

Issued:

May 16, 2024

Validity:

- Expires: 17 May 2025

PL-400: Microsoft Power Platform Developer

Microsoft Power Platform

Developer

Issued:

Jun 3, 2024

Validity:

- Expires: 03 Jun 2025

AZ-900: Microsoft Azure Fundamentals

Azure

Administrator

Issued:

Jun 2, 2024

Validity:

- No Expiration

PL-200: Microsoft Power Platform Functional Consultant

Microsoft Power Platform

Business Analyst

Issued:

May 16, 2024

Validity:

- Expires: 17 May 2025

PL-400: Microsoft Power Platform Developer

Microsoft Power Platform

Developer

Issued:

Jun 3, 2024

Validity:

- Expires: 03 Jun 2025

AZ-900: Microsoft Azure Fundamentals

Azure

Administrator

Issued:

Jun 2, 2024

Validity:

- No Expiration

MB-200: Microsoft Power Platform + Dynamics 365 Core

Dynamics 365

Functional Consultant

Issued:

Oct 16, 2020

Validity:

- Expires: 16 Oct 2021

Experience

Software Developer

Company 3

Jun 1, 2012

-

Mar 1, 2017

4 year, 9 months

• Diagnose and troubleshoot problems with existing solution and resolve these issues in a
timely and accurate manner.
• Reviewing your own code for quality and participate in code reviewsessions.
• Scrum with co-workers on problems and help brainstorm bestsolutionsfor
business requirements.
• Code, test, debug, and document software solutions using appropriate
processes, tools, frameworks, libraries, patterns, best practices, and standards.
• Installing CRMand itsrelated componentssuch asthe Reporting Services andActive Directory
FederationServices.
• Involved inmapping customer requirements to Microsoft DynamicsCRM.

Software Developer

Company 3

Jun 1, 2012

-

Mar 1, 2017

4 year, 9 months

• Diagnose and troubleshoot problems with existing solution and resolve these issues in a
timely and accurate manner.
• Reviewing your own code for quality and participate in code reviewsessions.
• Scrum with co-workers on problems and help brainstorm bestsolutionsfor
business requirements.
• Code, test, debug, and document software solutions using appropriate
processes, tools, frameworks, libraries, patterns, best practices, and standards.
• Installing CRMand itsrelated componentssuch asthe Reporting Services andActive Directory
FederationServices.
• Involved inmapping customer requirements to Microsoft DynamicsCRM.

Tech Lead

Company 2

Mar 1, 2017

-

Apr 1, 2022

5 year, 1 month

• Leading or participating in the design and architecture sessions with the clients,gathering
and documenting business processes and requirements for the project.
• Working with a team in NYC and a local CRM developer to oversee development
and maintenance of the project.
• Assisting with architectthe CRMsystem, related customizations, portals, and reports to
model the client’s organizational process.
• Advising customers on best practices for CRM, development, orintegration processes
• Mentorteammembers by providing expertisein functional/technical specifications.
• Estimate Efforts, plan deliverables, allocate tasks to team members and track the projectstatus.
• Usedmachine learning and statistical modeling techniques to develop and evaluate
algorithms to improve performance, quality, data management and accuracy.

Tech Lead

Company 2

Mar 1, 2017

-

Apr 1, 2022

5 year, 1 month

• Leading or participating in the design and architecture sessions with the clients,gathering
and documenting business processes and requirements for the project.
• Working with a team in NYC and a local CRM developer to oversee development
and maintenance of the project.
• Assisting with architectthe CRMsystem, related customizations, portals, and reports to
model the client’s organizational process.
• Advising customers on best practices for CRM, development, orintegration processes
• Mentorteammembers by providing expertisein functional/technical specifications.
• Estimate Efforts, plan deliverables, allocate tasks to team members and track the projectstatus.
• Usedmachine learning and statistical modeling techniques to develop and evaluate
algorithms to improve performance, quality, data management and accuracy.

Tech Lead

Company 1

Apr 1, 2022

-

May 1, 2024

2 year, 1 month

• Leading or participating in the design and architecture sessions with the clients,gathering
and documenting business processes and requirements for the project.
• Working as a vendor withMicrosoft
• Implemented complex logics to accomplish clientrequirements.
• Involved inmapping customer requirements to Microsoft DynamicsCRM.
• Reviewing teammembers code for quality and participating in code reviewsessions
• Managing solutionsto importin target environment.

Tech Lead

Company 1

Apr 1, 2022

-

May 1, 2024

2 year, 1 month

• Leading or participating in the design and architecture sessions with the clients,gathering
and documenting business processes and requirements for the project.
• Working as a vendor withMicrosoft
• Implemented complex logics to accomplish clientrequirements.
• Involved inmapping customer requirements to Microsoft DynamicsCRM.
• Reviewing teammembers code for quality and participating in code reviewsessions
• Managing solutionsto importin target environment.

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