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Candidate 

#002444

Dynamics CRM-Techno Functional Consultant

9.0

years

Experience

CRM (CE)

Module

$

13

/hr

Hourly Rate

Industry -

ERP (Enterprise Resource Planning)

Skills & Expertise

Power BI Business Central Finance NAV - Navision Supply Chain CRM Field Service Customer Service Power Apps

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About

Senior of IT Application Filed, with experience managing teams and several applications. My background in Microsoft, SQL, SSRS, Microsoft Power Platform Development and Application management.

Projects

Project 1

Dynamics 365 Functional Consultant CE

Jan 1, 2023

-

Present

I'm responsible for Implementing MS Dynamics 365 Sales, Customer Service and Marketing
Responsibilities: -
- Advising business users on best practices for CRM, development or integration processes.
- Balance business user’s requests and requirements with technical constraints
- Work closely with key stakeholders.
- Execute design and discovery workshops.
- Design Dynamics 365 solutions using configuration.
- Building and configuring CRM forms, views, dashboards, Relationship, BPF and workflows.
- Developing SSRS reports using Microsoft SQL.
- Hands-on in the implementation of Dynamics 365 Customer Engagement.
- Ensure and maintain quality.
- Assisted sales personnel with the identification of client and prospect CE needs.

Certificates

MB-800: Microsoft Dynamics 365 Business Central Functional Consultant

Dynamics 365

Functional Consultant

Issued:

Jan 9, 2023

Validity:

- Expires: 10 Jan 2024

Experience

Application Consultant

Company 5

Jan 1, 2014

-

Dec 1, 2015

1 year, 11 months

Responsibilities:
- Responsible for the implementation of the application at customer sites as well as the training of customer staff.
- Implement and configure Echo system ERP Application.
- Manage the entire process of building applications modules Financial and supply chain, from the design process, to creating, testing, and rolling out the application.
- Implement application on different fields such as Textile, Cosmetics, Labs and steel craft.
- Develop customer service programs to provide outstanding service.
- Create fit-Gap analysis and communicate modifications to development team.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service.
- Develop and maintain in-depth product knowledge.
- Troubleshooting and fix customers issues.

Application Consultant

Company 4

Jan 1, 2016

-

Dec 1, 2016

11 months

Responsibilities:
- Manage the entire process of building applications modules Financial and supply chain, from the design process, to creating, testing, and rolling out the application.
- Implement and configure Solo system ERP Application.
- Develop customer service programs to provide outstanding service.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service.
- Develop and maintain in-depth product knowledge.
- Troubleshooting and fix customers issues.

Application Consultant

Company 3

Jan 1, 2017

-

Sep 1, 2017

8 months

Responsibilities:
- Implement and configure ERP Next system ERP Application.
- Manage the entire process of building applications, from the design process, to creating, testing and rolling out the application.
- Develop customer service programs to provide outstanding service.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service.
- Create fit-Gap analysis and communicate modifications to development team.
- Develop and maintain in-depth product knowledge.
- Troubleshooting and fix customers issues.

Senior Application Consultant

Company 2

Sep 1, 2017

-

Jul 1, 2022

4 year, 10 months

Responsibilities:
- Functional training to end users with both language Arabic and English.
- Manage the entire process of building applications, from the design process, to creating, testing and rolling out the application.
- Advise the development team of any product problems identified.
- Prepare and conduct customers demos.
- Work with the Innovation Program to identify enhancements to the application
- Act as liaison and interface between customers and the development team.
- Troubleshooting and fix customers issues.
- Design and create custom reports according to customer’s request.
- Hand over the project after finished UAT and reconciled opening balance.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.

Dynamics 365 Functional Consultant (BC & CRM)

Company 1

Aug 1, 2022

-

Present

1 year, 9 months

Responsibilities:
System: MS Dynamics 365 Customer Engagement (CE)
- Advising business users on best practices for CRM, development or integration processes.
- Building and configuring CRM forms, views, dashboards, BPF, Process and workflows.
- Work closely with key stakeholders.
- Execute design and discovery workshops.
- Hands-on in the implementation of Dynamics 365 Customer Engagement.

System: MS Dynamics 365 Business Central
- Prepare and conduct customers demos on MS Dynamics 365 Business Central.
- Understand business requirements and translate them into functional requirements
- Verify that the application matches requirements and ensure the application meets end user expectations
- Functional training to end users with both language Arabic and English.
- Creating Security roles and assign it to users.
- Hand over the project after finished UAT

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