Key Responsibilities:

• Analyse and document business requirements related to CRM systems.
• Configure and customize CRM solutions to align with client needs.
• Provide functional support, training, and guidance to end-users.
• Collaborate with technical teams to develop and implement CRM solutions.
• Troubleshoot and resolve issues related to CRM functionality.
• Prepare and maintain documentation on system configurations and processes.
• Stay updated on CRM trends and best practices to advise clients effectively.