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Microsoft's Dynamics 365 Contact Center has emerged as one of the leading solutions for businesses seeking a more efficient and AI-powered platform to handle customer interactions. With the updates now available, Microsoft is setting new standards for customer engagement by integrating AI-driven insights and omnichannel support into its platform. Let’s take a deeper look at these exciting features and how they can transform your business operations. What is Microsoft Dynamics

Industry Automotive Aftermarket and Distribution Region North America with LATAM Operations Engagement Type Strategic ERP Consulting and On Demand Senior Dynamics 365 Resources Project Model Remote and Part Time Advisory for Dynamics 365 Adoption Background A mid to large automotive aftermarket enterprise was evaluating Microsoft Dynamics 365 Finance and Operations as a long term ERP platform. At the same time, the organization was dealing with growing pressure across both te

Microsoft certifications continue to be one of the strongest career signals in enterprise technology. In 2026, however, the certification ecosystem is not static. Microsoft is retiring older exams, introducing new credentials focused on modern workloads, expanding applied skills, and aligning certifications more closely with real job roles across cloud, data, security, business applications, and workplace tools. This guide covers the entire Microsoft stack . It explains which

2026 has just started, and this is the right moment for Dynamics 365 resources to take a structured look at their skill set. Demand for Dynamics 365 consultants continues to remain strong, but the way projects are delivered has changed. Clients now expect fewer people to handle broader responsibility. Teams are leaner, timelines are shorter, and consultants are expected to operate beyond a single module or role. This skill map is designed to give clear direction for the year

Overview A UAE-based Microsoft Dynamics 365 Partner was engaged in delivering a Dynamics 365 Project Operations implementation for an enterprise end client operating in a project-driven business environment. While the partner had strong Dynamics 365 delivery capabilities, the engagement required deep Project Operations expertise and strategic guidance on project staffing and delivery structure to ensure a smooth implementation and stakeholder alignment. Live D365 supported th

A strong foundation in Microsoft Dynamics 365 Customer Engagement is often what separates confident consultants from those who struggle during projects. The CRM ecosystem has its own language and understanding these core terms helps you work faster, design better solutions, and communicate clearly with clients and technical teams. This guide walks through thirteen essential terms that every Dynamics 365 CE Functional Consultant should know. These terms appear in interviews, r

Most Dynamics 365 consultants think LinkedIn is only for job hunting. In reality, it is the single strongest platform for building a long-term career, attracting global clients, staying visible to Microsoft Partners, and positioning yourself as a dependable professional. A good presence brings opportunities automatically. A weak one keeps you stuck in the same cycle of applying, waiting, and hoping. The routine below is designed specifically for: D365 F&O consultants Business

In the Microsoft Dynamics 365 ecosystem, two consultants can have similar experience, similar certifications, and similar technical skills, yet one earns a standard rate while the other consistently attracts premium projects. Clients rarely say it out loud, but they look for specific qualities that signal higher value. These qualities are not limited to technical mastery. They are a combination of clarity, confidence, communication, ownership, and the ability to guide a proje