Dynamics AX/F&O-Functional Consultant

- Providing technical support to client on errors and challenges on each module. Set-upthe finance modules: Procurement and sourcing module, Account payables, Account Receivable, Fixed Assist, chart of Account. Etc.

- Client day-to-day business analysis for the ERP implementation.

- Requirement gathering from client for customization of modules.

- Performing day-to-day maintenance on the ERP system and installing new
upgrades.

- System configuration and data migration.

- Educating members of the company on how to utilize the ERP in its most effective way.

- Run customer-facing user training sessions and attend other meetings with customers as necessary.

- Assist customers with support desk inquiries and, if needed, provide second-line phone support.

- Other duties as assigned.

- To co-ordinate all functional elements of Microsoft Dynamics 365 systems to deliver all customer requirements.
- Exceed expectations and ensure an excellent customer experience.
- Supporting engineer colleagues and managing collaboration to deliver key business projects as required.
- Consult with customers at all stages of the troubleshooting of Dynamics 365, including identifying issues, scoping projects, and gathering requirements.
- Capture and document user requirements in detailed functional specifications and
translate those requirements into deliverable resolutions.
- Support the design of solutions that meet customer needs in the best and most
efficient way possible.
- Run feedback sessions with customers and execute testing as required throughout case handling.
- Run customer-facing user training sessions and attend other meetings with customers as necessary.
- Troubleshooting ERP problems and providing a wildly support for finance, HR and SCM modules.