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Dynamics CRM-Technical Consultant









Hourly Rate

Industry -


Skills & Expertise

SQL Server integration services Coding NAV - Navision CRM Field Service Customer Service Project Operations Power Apps

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An Experienced Microsoft Dynamics 365 CRM Expert, hands-on experience with Power Apps, Power Platform, Business Apps, and expertise
in the management of operating system, data cleaning, and core data


Project 2

Mint Group Africa

Mar 6, 2023



Application Deployment: Lead the implementation and deployment of Dynamics 365 Marketing, ensuring adherence to project timelines and objectives.

Requirements Gathering: Collaborate with stakeholders to gather and document marketing requirements, ensuring a thorough understanding of user needs and campaign objectives.

Application Configuration: Configure and customize Dynamics 365 Marketing to align with marketing requirements, including setting up marketing lists, customer segments, email templates, landing pages, lead scoring models, and customer journeys.

Campaign Execution: Design and execute marketing campaigns using Dynamics 365 Marketing, including email campaigns, webinars, events, and social media campaigns. Monitor campaign performance and provide insights for optimization.

Documentation: Create and maintain documentation related to the Dynamics 365 Marketing implementation, including user guides, configuration manuals, and best practices.

Project 1

Tek Expert

Jan 10, 2022



Application Deployment: Lead the deployment and implementation of field service applications, ensuring adherence to project timelines and objectives.
Requirements Gathering: Collaborate with stakeholders to gather and document business requirements for the field service application, ensuring a comprehensive understanding of user needs.
Application Configuration: Configure the field service application to align with business requirements, including defining workflows, user roles, data fields, and system integrations.



Microsoft D365 technical consultant

Company 4

Apr 1, 2023



1 year, 1 month

- Collaborated with clients to gather and analyse business requirements, translating them into comprehensive D365 solution designs.
- Developed custom components, extensions, and features using C#, JavaScript, and TypeScript to meet specific client needs.
- Configured D365 settings, including security roles, business rules, workflows, and forms, to align with client objectives.
- Designed and implemented seamless integrations between D365 and external systems, ensuring smooth data flows.
- Conducted rigorous testing, including unit testing, integration testing, and user acceptance testing, to validate solution functionality.


Company 3

Jan 1, 2021


Dec 1, 2021

11 months

• Using automated tools to extract data from primary and secondary
• Developing and maintaining databases, data systems reorganizing data
in readable format
• Performing analysis to assess quality and meaning of data
• Helped implement a new process to streamline communication between
the development team and operations
• Filter data by reviewing reports and performance indicators
• Using statistical tools to identify, analyses, and interpret patterns and
trends in a complex data sets that could be helpful for the diagnosis and
• Preparing reports for the management stating trends, patterns, and
predictions using relevant data
• Preparing final analysis reports for the stakeholders to understand the
data analysis steps, enabling them to take important decisions based on
various facts and trends


Company 2

Jan 1, 2015


Jun 1, 2018

3 year, 5 months

• Responsible for uploading contribution into Navision
• Resolving contribution errors and inconsistencies
• Reconciliation of contribution schedules and batch input
• Implementation of fund administration processes and procedures
• Maintaining and updating contribution records balances and transactions
on Navision
Generating of reports showing details of transaction on Navision
• Ensure timely communication on all schedule issue with RM and
aggressive follow up for resolution
• Adequate filing of contribution reports
• Generation of 50 EOI
• Processing of unprocessed transactions and ensure it reduce from
1.3billion to 800 million


Company 1

Jan 1, 2022



2 year, 4 months

• Provided in-depth technical support to customers and partners by troubleshooting, diagnosing, and resolving a wide variety of problems
identified in their Microsoft Dynamics 365 CRM.
• Worked closely with Product and Engineering teams to integrate cross-product solutions, report software bugs and be an advocate for
product improvement.
• Collaborated on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve
customer problems.
• Collaborated with subject matter experts and escalation managers when additional support is needed.
• Customization of Dynamics 365 CRM to meet business requirements (Tables, Columns and Forms).
• Creation and deployment of Dynamics 365 CRM report using the inbuilt Report, Dashboard and Power BI.
• Implementation of Workflows, business rules and data validation, event creation.

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