Candidate
#004311
Dynamics CRM-Techno Functional Consultant
5.0
years
Experience
CRM (CE)
Module
Industry -
Manufacturing & Resources
Skills & Expertise
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About
Experienced business analyst and consultant specializing in Microsoft Dynamics CRM with a focus on customer management and stakeholder engagement.
Projects
Project 9
Lead BA
Mar 1, 2024
-
Present
Sales Module
Customer service module
Marketing module(Click Dimensions)
Field service module
Integration with 2 different ERP for 2 different region
Project 8
Lead Consultant
Apr 10, 2023
-
Sep 11, 2024
Order Management System
Integration with On premise ERP.
Project 7
Lead Consultant
Apr 1, 2023
-
Jul 31, 2024
Sales Module implementation
On-prem email integration with Online CRM
Project 6
Lead Consultant
Aug 1, 2022
-
Mar 31, 2023
Customer service management
SLA
Customer Workspace management
Project 5
Lead Consultant
Feb 1, 2022
-
Jan 20, 2023
Customer service module
Integration with inhouse 4 tools for customer management
Unified routing
Dialer integration
Project 4
CRM Consultant
Dec 1, 2021
-
Apr 20, 2022
Sales Module
Lead integration with website, whatsapp and other social media
Project 3
CRM Consultant
Oct 4, 2021
-
Jan 20, 2022
Goal Management
Sales Insight
Project 2
CRM Consultant
Feb 1, 2021
-
Sep 20, 2021
Dynamics CRM Sales
Integration with SAP
Customer Portal
Project 10
Lead Consultant
Apr 1, 2023
-
Oct 10, 2023
Sales
Customer Service
SLA
Integration with e sign
Project 1
CRM Consultant
Sep 19, 2019
-
Jan 7, 2021
Dynamics CRM
-Sales Module
-Service Module
Integration with F&O
Certificates
MB-210: Microsoft Dynamics 365 Sales Functional Consultant
Dynamics 365
Functional Consultant
Issued:
Jun 1, 2024
Validity:
- No Expiration
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Dynamics 365
Business Owner
Issued:
May 1, 2023
Validity:
- No Expiration
Experience
Dynamics 365 CRM Consultant
Company 1
Sep 1, 2019
-
Present
6 year, 4 months
Functional consultant Role
*Requirement gathering
*Solution designing.
*Stakeholders management.
*Project Management.
*Development
*ERP Integration
*Data Migration
