Candidate
#004311
Dynamics CRM-Techno Functional Consultant
5.0
years
Experience
CRM (CE)
Module
Industry -
Manufacturing & Resources
Skills & Expertise
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About
Experienced business analyst and consultant specializing in Microsoft Dynamics CRM with a focus on customer management and stakeholder engagement.
Projects
Project 9
Lead BA
Mar 1, 2024
-
Present
Sales Module
Customer service module
Marketing module(Click Dimensions)
Field service module
Integration with 2 different ERP for 2 different region
Project 7
Lead Consultant
Apr 1, 2023
-
Jul 31, 2024
Sales Module implementation
On-prem email integration with Online CRM
Project 6
Lead Consultant
Aug 1, 2022
-
Mar 31, 2023
Customer service management
SLA
Customer Workspace management
Project 5
Lead Consultant
Feb 1, 2022
-
Jan 20, 2023
Customer service module
Integration with inhouse 4 tools for customer management
Unified routing
Dialer integration
Project 2
CRM Consultant
Feb 1, 2021
-
Sep 20, 2021
Dynamics CRM Sales
Integration with SAP
Customer Portal
Certificates
MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Dynamics 365
Business Owner
Issued:
May 1, 2023
Validity:
- No Expiration
MB-210: Microsoft Dynamics 365 Sales Functional Consultant
Dynamics 365
Functional Consultant
Issued:
Jun 1, 2024
Validity:
- No Expiration
