Candidate
#004648
Dynamics CRM-Techno Functional Consultant
14.0
years
Experience
CRM (CE)
Module
Industry -
Manufacturing & Resources
Skills & Expertise
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About
Experienced Microsoft Dynamics 365 professional with expertise in Techno-Functional consulting. Strong background in CRM (CE) module with a focus on business analysis, implementation, and support. Skilled in Agile Management, Scrum, Design Thinking, and Change Management.
Projects
Project 4
D365 L2 Support
Dec 18, 2025
-
Present
Worked as D365 L2 Support providing customization, configuration, and maintenance support for Microsoft Dynamics CRM.
Project 3
Techno-Functional Consultant
Dec 18, 2025
-
Present
Provided Techno-Functional Support for Sales, Service, Marketing module for BMW. Participated in CRM implementation, customization, and configuration.
Project 2
Techno-Functional Consultant
Dec 18, 2025
-
Present
Worked on Dynamics 365 CRM for Toyota Motors Europe. Prepared functional documentation of customized project requirements, coordinated with Developers, prepared functional test plans, and provided functional support.
Certificates
Experience
Microsoft Dynamics 365 Techno-Functional Consultant
Company 4
Jun 1, 2018
-
Apr 1, 2021
2 year, 10 months
Provided functional support, participated in CRM implementation, customization, configuration, and provided functional support for Sales, Service, and Marketing modules.
Microsoft Dynamics 365 Senior Techno-Functional Consultant
Company 3
Apr 1, 2021
-
Dec 1, 2021
8 months
Prepared functional documentation, user cases, test plans, coordinated with developers, and provided functional support for customized project requirements.
Microsoft Dynamics 365 Senior Techno-Functional Consultant
Company 2
Jan 1, 2022
-
Present
4 year
Handled helpdesk support, requirement gathering, gap analysis, process mapping, functional configuration, user acceptance testing, and provided functional support for Sales & Revenue Operations project.
