CRM Functional Consultant

Details

• Collaborate with business stakeholders to understand and document CRM requirements.

• Translate business processes into functional specifications and system designs.

• Configure and customize CRM platforms based on client/business needs.

• Conduct gap analysis and recommend appropriate CRM solutions.

• Support CRM implementation, UAT, and post-go-live optimization.

• Provide training, documentation, and end-user support.

• Work closely with technical/development teams to ensure successful delivery.

• Stay updated with CRM industry trends and platform updates.