CRM Solution Architect

Details

• Lead the end-to-end architecture design for CRM solutions tailored to business needs.

• Translate business requirements into technical specifications and solution blueprints.

• Provide guidance and oversight to CRM implementation teams throughout the project lifecycle.

• Collaborate with cross-functional teams including sales, marketing, service, IT, and external vendors.

• Define integration strategies with other enterprise systems like ERP, data platforms, or custom applications.

• Ensure adherence to CRM best practices, security protocols, and data compliance standards.

• Support data migration, data quality, and governance strategies.

• Drive system upgrades, customizations, and ongoing enhancements.

• Develop POCs and guide solution validation processes.

• Mentor developers and consultants on architecture principles and development standards.