CRM Techno Functional

Details

We are seeking a skilled CRM Techno-Functional Consultant to join our dynamic team. The ideal candidate will possess a blend of technical expertise and functional knowledge to manage, enhance, and support our CRM systems. This role involves working closely with stakeholders to understand business requirements, designing solutions, and ensuring the effective implementation and maintenance of the CRM system.

Key Responsibilities:

• Analyze business requirements and translate them into functional specifications for CRM solutions.
• Develop, configure, and customize CRM systems to meet business needs.
• Provide technical support and troubleshooting for CRM-related issues.
• Collaborate with cross-functional teams to ensure seamless CRM integration with other systems.
• Conduct system testing, validation, and user training.
• Maintain and update CRM documentation and user manuals.
• Monitor CRM system performance and implement improvements.