The Microsoft Dynamics space constantly evolves, giving rise to new apps, services, and certifications that validate your ability to make the most of them. These certifications demonstrate expertise in managing and deploying Dynamics 365 applications, integrating them with the broader Microsoft ecosystem, and optimizing business processes.
Microsoft Dynamics 365 Certifications: A Comprehensive Overview
In recent years, Microsoft has overhauled its certification pathways. This restructuring has made certifications more targeted and aligned with specific roles and skill sets. Today, there are 17 active certifications available to Dynamics 365 professionals to earn, across various difficulty levels and product specialisms. This includes:
Fundamental Certifications
Associate Certifications
Expert Certifications
Specialist Certifications

Understanding Certification Categories
Fundamental Certifications
Microsoft's Fundamentals certifications are entry-level credentials designed for those new to Dynamics 365. They provide foundational knowledge across CRM and ERP systems.
Dynamics 365 Fundamentals (CRM)
Purpose: Offers an introduction to Dynamics 365 Customer Engagement apps, focusing on Sales, Marketing, and Customer Service.
Who Should Take It: Beginners, customer service agents, and sales professionals exploring CRM solutions.
Exam Code: MB-910
Core Topics:
Overview of CRM applications.
Automation of sales and service lifecycles.
Marketing insights with AI.
Dynamics 365 Fundamentals (ERP)
Purpose: Provides foundational knowledge of ERP solutions like Finance, Supply Chain, and Commerce.
Who Should Take It: Individuals new to ERP systems, finance, and operational managers.
Exam Code: MB-920
Core Topics:
ERP features such as financial planning and operations management.
Integration with the Microsoft Power Platform.
Associate Certifications
These certifications are designed for professionals with hands-on experience. Associate certifications validate skills in specific Dynamics 365 applications.
Dynamics 365 Customer Service Functional Consultant Associate
Purpose: Validates expertise in configuring Dynamics 365 for Customer Service to deliver superior support.
Exam Code: MB-230
Core Topics:
Managing case lifecycle, SLAs, and customer insights.
Implementing routing and AI-powered assistance.
Dynamics 365 Finance Functional Consultant Associate
Purpose: Focuses on implementing and optimizing finance solutions.
Exam Codes: MB-300 (Core) and MB-310 (Finance).
Core Topics:
Budgeting, compliance, and financial reporting.
Managing fixed assets and cash flows.
Dynamics 365 Business Central Functional Consultant Associate
Purpose: Tailored for ERP consultants, this certification emphasizes financial and operational configuration.
Exam Code: MB-800
Expert Certifications: Advancing Your Skills
These certifications are aimed at senior professionals who manage large-scale Dynamics 365 implementations and solution designs.
Dynamics 365 Finance and Operations Apps Solution Architect Expert
Purpose: Validates the ability to lead solution strategies, integrations, and system designs.
Exam Code: MB-700
Core Topics:
Managing stakeholder requirements.
Architecting scalable financial and operational systems.
Power Platform Solution Architect Expert
Purpose: Demonstrates expertise in integrating Power Platform solutions with Dynamics 365.
Exam Code: PL-600
Specialist Certifications: Niche Skills
Specialty certifications focus on niche skills and advanced features of Dynamics 365 and related Microsoft tools.
Customer Data Platform Specialty
Purpose: For professionals focused on customer insights and analytics.
Exam Code: MB-260
Core Topics:
Creating unified customer profiles.
Configuring AI predictions.
Managing data privacy and compliance.
Microsoft Dynamics 365 Certifications by Role
Business and Data Analysts
Business and Data Analysts leverage Dynamics 365 tools to derive insights, create reports, and drive data-based decisions.
Relevant Certifications:
Microsoft Certified: Customer Data Platform Specialty
Exam Code: MB-260
Purpose: Specializes in implementing Dynamics 365 Customer Insights.
Key Skills:
Data unification using Dynamics 365.
Configuring AI predictions and customer segmentation.
Ensuring compliance with data privacy regulations.
Microsoft Certified: Power Platform App Maker Associate
Exam Code: PL-100
Purpose: Demonstrates the ability to build low-code solutions.
Key Skills:
Designing and building apps with Power Apps.
Automating processes using Power Automate.
Data visualization with Power BI.
Functional Consultants
Functional consultants design and configure Dynamics 365 solutions.
Relevant Certifications:
Dynamics 365 Business Central Functional Consultant Associate
Exam Code: MB-800
Purpose: Tailored for configuring ERP functionalities in Business Central.
Key Skills:
Setting up financials, sales, and purchasing workflows.
Optimizing operational data and integrating Power Platform.
Dynamics 365 Customer Service Functional Consultant Associate
Exam Code: MB-230
Purpose: Validates proficiency in customer service processes.
Key Skills:
Configuring SLAs, cases, and customer insights.
Automating workflows to improve customer experiences.
Dynamics 365 Finance Functional Consultant Associate
Exam Codes: MB-300 (Core), MB-310 (Finance)
Purpose: Focuses on optimizing financial processes.
Key Skills:
Managing accounts payable, receivable, and fixed assets.
Budgeting, compliance, and regulatory reporting.
Certification Costs and Future Scope of Microsoft Dynamics 365 Certifications
How Much Do Microsoft Dynamics 365 Certifications Cost?
The costs of Microsoft Dynamics 365 certifications vary. Here’s a breakdown:
Exam Costs:
Fundamentals Certifications: $99 USD per exam.
Associate Certifications: $165 USD per exam.
Expert Certifications: $165 USD per exam.
Specialty Certifications: $165 USD per exam.
Additional Costs:
Retake Policy: Full fee for retakes.
Training Resources: Courses range from $300–$2,000 USD.
Practice Exams: Range between $50–$200 USD.
Discounts and Offers:
Microsoft provides discounts for students and educational institutions.
The Future Scope of Microsoft Dynamics 365 Certifications
With the growing adoption of Dynamics 365 across industries, these certifications hold immense potential for career growth. Here’s why they’re a valuable investment:
High Demand Across Industries: Many industries seek certified professionals to optimize processes and enhance customer engagement.
Global Opportunities: Certifications are recognized globally, opening career opportunities across geographies.
For professionals who want the highest quality of learning and growth potential, investing in Microsoft Dynamics 365 certification training is a smart choice.
Microsoft Dynamics certifications are your gateway to mastering one of the most in-demand enterprise solutions. With a variety of certifications catering to different roles and expertise levels, you can strategically advance your career. Leverage the resources, plan your learning journey, and get certified to unlock unparalleled professional growth.
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